Colorado Funeral Complaints


Filing a Complaint 

 

The Colorado Funeral Service Board may be able to assist consumers in resolving disputes through mediation without disciplinary action. 

Please keep in mind that the Colorado Funeral Service Board:

  • Cannot provide funding nor financial resources for funeral services.

  • Cannot act as a regulatory enforcement or disciplinary authority. We may refer you to contact the appropriate regulatory agency directly when an investigation or disciplinary action may be warranted.
  • Cannot engage in disputes or mediation with families for pending funeral arrangements. After a written complaint is filed with the CFSB, we may attempt to mediate a resolution.
  • Cannot refer you to a specific funeral director, funeral establishment or crematory. The searchable directory on our website can help you locate CFDA members in your area.
  • Cannot provide recommendations or references about funeral directors, funeral establishments or crematories. We may refer you to the appropriate regulatory agency to verify license status and/or disciplinary actions.

How to File a Complaint 

 

Colorado Funeral Service Board

Complaint must be filed in writing within one year of an incident. The complaint should include a detailed account of the facts involved in the case and should be specific about the expected resolution.

Click here to complete the online complaint form

or

Submit written complaints to:

Colorado Funeral Service Board (CFSB)
c/o Colorado Funeral Directors Association
P. O. Box 631664
Highlands Ranch, CO 80163-1664


Resolution Process

After someone files a complaint, a CFSB Representative makes a preliminary determination that the complaint is directed against a CFDA member firm or an individual certified by the CFSB, and alleges an act or omission that could violate the association's constitution, bylaws, or standards of practice. 

  • The CFSB representative may attempt to mediate between the parties to reach a mutually agreeable resolution.
  • The CFSB may decline to take action if the matter is the subject of a complaint filed with another state or involves a legal matter. 
  • The CFSB may recommend that the complaint be reported to legal authorities if it is determined that the matter of the complaint is in violation of the state laws. 
  • The CFSB may also refer the complaint to another entity or jurisdiction, or dismiss it.

 


File a Complaint with the Colorado Department of Regulatory Agencies

All funeral establishments and crematories must be registered annually with the Colorado Department of Regulatory Agencies (DORA).

DORA's Office of Funeral Home & Crematory Registration investigates complaints and enforces disciplinary actions against those who violate the Mortuary Science Code and the program rules.

Complaints must be filed online at https://dpo.colorado.gov/FileComplaint