Colorado Funeral Complaints
Filing a Complaint
The Colorado Funeral Service Board may be able to assist consumers in resolving disputes through mediation without disciplinary action.
Please keep in mind that the Colorado Funeral Service Board:
Cannot provide funding nor financial resources for funeral services.
- Cannot act as a regulatory enforcement or disciplinary authority. We may refer you to contact the appropriate regulatory agency directly when an investigation or disciplinary action may be warranted.
- Cannot engage in disputes or mediation with families for pending funeral arrangements. After a written complaint is filed with the CFSB, we may attempt to mediate a resolution.
- Cannot refer you to a specific funeral director, funeral establishment or crematory. The searchable directory on our website can help you locate CFDA members in your area.
- Cannot provide recommendations or references about funeral directors, funeral establishments or crematories. We may refer you to the appropriate regulatory agency to verify license status and/or disciplinary actions.
How to File a Complaint
Colorado Funeral Service Board
Complaint must be filed in writing within one year of an incident. The complaint should include a detailed account of the facts involved in the case and should be specific about the expected resolution.
The CFDA Board of Directors and CFSB are closely watching the unfolding Apollo Funeral Services & Cremation case as further details continue to emerge. Our hearts, thoughts and prayers are with the families and friends of those affected by Apollo Funeral Services and it's former owner, Miles Harford. Anyone who's used Apollo Funeral and Cremation Services who did not receive the cremains of a loved one, or had concerns about services provided by the funeral home, is encouraged to call the Denver Police Major Crimes Division and Denver Police Victim Assistance Unit at 720-913-6610.
Submit written complaints to:
Colorado Funeral Service Board (CFSB)
c/o Colorado Funeral Directors Association
P. O. Box 1045
Broomfield, CO 80038
After someone files a complaint, a CFSB Representative makes a preliminary determination that the complaint is directed against a CFDA member firm or an individual certified by the CFSB, and alleges an act or omission that could violate the association's constitution, bylaws, or standards of practice.
- The CFSB representative may attempt to mediate between the parties to reach a mutually agreeable resolution.
- The CFSB may decline to take action if the matter is the subject of a complaint filed with another state or involves a legal matter.
- The CFSB may recommend that the complaint be reported to legal authorities if it is determined that the matter of the complaint is in violation of the state laws.
- The CFSB may also refer the complaint to another entity or jurisdiction, or dismiss it.
File a Complaint with the Colorado Department of Regulatory Agencies
All funeral establishments and crematories must be registered annually with the Colorado Department of Regulatory Agencies (DORA).
DORA's Office of Funeral Home & Crematory Registration investigates complaints and enforces disciplinary actions against those who violate the Mortuary Science Code and the program rules.
Complaints must be filed online at https://dpo.colorado.gov/FileComplaint