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Complaint
Process
Colorado Funeral Service Board
The
Colorado Funeral Service Board (CFSB) was created by the funeral
service industry to promote professionalism under a voluntary
system of certification, registration and the development and
maintenance of standards.
Although
the CFSB has no
enforcement authority or legal control over violations, the CFSB may assist consumers in
resolving complaints.
Anyone can file a complaint, but he/she must do so in writing and must
sign the complaint within one year of an incident. The complaint
should include a detailed account of the facts involved in the
case and should be specific about the expected resolution.
Written complaints should be addressed to:
Colorado Funeral Service
Board (CFSB)
P. O. Box
631664
Highlands Ranch, CO 80163-1664
After someone files a complaint, a CFSB Representative makes a
preliminary determination that the complaint is directed against a
CFDA member firm or an individual certified by the CFSB, and
alleges an act or omission that could violate the association's
constitution, bylaws, or standards of practice.
The CFSB representative may attempt to mediate between the parties to
reach a mutually agreeable resolution.
The CFSB may decline to take action if the matter is the subject of a
complaint filed with another state or involves a legal matter.
The CFSB may recommend that the complaint be reported to legal
authorities if it is determined that the matter of the complaint
is in violation of the State’s Mortuary Science Code.
The CFSB may also refer the complaint to another entity or jurisdiction,
or dismiss it.
As
approved by the Colorado Funeral Service Board, May 9, 2006
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